everyBody Psychology & Wellbeing: Privacy Policy

Last Updated: 05/12/2025

Introduction
everyBody Psychology & Wellbeing (EBPW, “the practice”) is committed to protecting your privacy. EBPW makes every effort to use systems and digital applications with high levels of encryption, and which comply with national Australian legislation and requirements. This Privacy Policy outlines how we collect, use, and protect your information. It applies to all visitors to our website (http://www.everybodypsychology.com.au/) and individuals who use our services. Summarised here, we encourage you to read the full policy, available on request from your clinician or the Admin Team.  

Information We Collect
We may collect:

• Personal Information: Name, email, phone number, credit card details and other information you provide voluntarily (e.g., when booking a session).
• Non-Personal Information: Browser type, IP address, and website usage data (via cookies).

Purpose of holding personal information
Your personal information is collected and used for the purpose of providing our services to you. This information and record keeping is a necessary part of the services provided and guides your treatment.

Confidentiality of information
All personal information collected during the provision of the health service will remain confidential and secure except for certain circumstances as required by law or where required because a clinician must make a mandatory report about a concern. We will seek your consent to share information with family members or carers, and others involved in your care, such as GPs or other professionals.

Psychologists are required to consult with and receive supervision from colleagues from time to time, in order to provide you with the best possible care. In any such consultations, you will not be personally identified.  

How We Use Your Information
We use your information to:

• Provide services and communicate with you.
• Improve our website and offerings.
• Comply with legal obligations.

We do not sell or rent your personal information. However, we may share it with:

• Third-party service providers supporting the compliant operation of the practice including payment processors, hosting providers, accountants, bookkeepers, lawyers, bankers, auditors and insurers. EBPW takes reasonable steps to ensure third party services use any information only for the purpose of providing the services required, and in compliance with the provisions of this privacy policy (or equivalent standards).

• Authorities, if required by law.

Data breach plan
In the event that any unauthorised access, disclosure, or loss of a client’s personal information occurs, EBPW will activate its data breach plan and use all reasonable efforts to minimise any risk of serious harm to you as a consequence.  

Cookies
We use cookies to enhance your experience with our website. You can manage cookie preferences via your browser settings.

Third-Party Links
Our site may contain links to third-party websites. Once you leave the EBPW website, EBPW is no longer responsible for your personal information and you should ensure you are familiar with the privacy policies of third party sites you visit.

Security of your information
The privacy of any form of transmitted or stored data is potentially vulnerable and limited by the security of the technology used including where data is located and stored. EBPW takes all reasonable steps to ensure the systems and software in use are developed in line with Australian privacy and security requirements.

Access to your information
You can:

• Request access to your personal information.
• Request corrections or deletion of your data.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you have concerns about the management of your data.

Contact Us
EBPW regularly reviews and may update the privacy policy. The updated provisions will apply from the date they are reviewed; we encourage you to re-visit this privacy policy when using our services.

For questions about this policy, or to request a copy of the policy in full, please get in touch:  [email protected]